Frequently asked questions

LatchNow is a revolutionary Wi-Fi software product developed by Ombiy, designed to simplify and streamline the process of setting up and managing network connectivity. It offers a unified platform that integrates design, deployment, and operation into one seamless workflow.

Our founders spent years inside enterprise networking, watching businesses lose time, money and control to a model built on consultants, site surveys and hand-crafted configurations. LatchNow was created to put that expertise into software instead of on an invoice, so every business can get a professional-grade network without the enterprise complexity.

LatchNow turns deployment into a guided Plan, Build, Run workflow. You capture the site details, the platform generates an optimised design and full configuration instantly, and hardware arrives plug-and-play. Security is built in from the first minute and you can see and manage your network from day one.

Network automation means using software to handle the tasks that traditionally required a network engineer to do by hand designing the layout, configuring each access point and switch, applying security policies, and keeping watch once everything is live.

LatchNow builds automation into every stage of our Plan, Build, Run workflow. You tell the platform about your site and requirements, and it generates an optimised network design. That design is then pushed to your hardware as ready-to-go configuration, so devices come online with the right settings first time. Once you're running, the platform monitors performance across every location and raises automated alerts before small issues become outages.

The result is a network that deploys in hours rather than weeks, costs a fraction of a traditional enterprise setup, and can be managed from one dashboard without a dedicated networking team. Because LatchNow is vendor-agnostic, this works across the leading hardware brands rather than locking you into one.

LatchNow was built for the businesses the old model failed hardest: retailers rolling out multiple stores, events and hospitality teams building connectivity in temporary venues, and offices and SMEs that need a secure, reliable network without a corporate-sized IT team or budget.

Yes. LatchNow is vendor-agnostic and works with hardware from multiple technology partners, including HPE, Juniper, Meraki and Ubiquiti. You are never locked into a single supplier, and you keep full control of your own infrastructure.

Traditional networking sells complexity: specialists, lengthy surveys, professional-services day rates and change requests. LatchNow replaces all of that with one platform where design, configuration, deployment and monitoring happen automatically, to the same high standard every time, at a fraction of the cost.

Every network LatchNow builds is secure by design, with enterprise-grade security protocols and identity-driven access applied consistently across every site. Proactive monitoring watches your network around the clock, surfacing alerts and insights so issues are resolved before they affect your business.

Yes. LatchNow lets you control who can connect to your network and what they can reach once they're on it, based on who they are rather than just which device they're using.

In practice, this means you can keep staff, guests and connected devices (tills, printers, sensors) on separate, secured segments of the same network. Guests connect through a branded login portal with their own access rules and time limits, while your core business systems stay isolated. Staff access can be tied to their identity, so joiners and leavers are handled cleanly rather than by sharing a single Wi-Fi password.

Every access policy is applied consistently across all your sites from the central dashboard, so a change made once is live everywhere. These are enterprise-grade security controls, delivered at a price point built for SMEs, retailers and venues.

Connectivity, made effortless. We believe infrastructure should be simple, secure and connected, and that businesses deserve to spend their time, money and energy on their mission rather than wrestling with technology. LatchNow is a company that profits when things are easy, not when they are complicated.

Book a demo or get in touch at hello@latchnow.io and our team will walk you through the platform. From there you can plan your first site in minutes, and most deployments are live within hours rather than weeks.